Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed the next business day.
EU Shipping Zones & Delivery Times
Western EU (France, Belgium, Netherlands, Luxembourg, Austria) Estimated delivery: 3–5 business days Standard shipping rate: €9.99 | Free on orders over €75
Nordic (Denmark, Finland, Sweden) Estimated delivery: 4–6 business days Standard shipping rate: €12.99
Southern EU (Spain, Portugal, Italy, Greece, Malta, Cyprus) Estimated delivery: 5–7 business days Standard shipping rate: €13.99
Eastern EU (Poland, Czechia, Slovakia, Hungary, Romania, Bulgaria, Croatia, Slovenia, Estonia, Latvia, Lithuania, Ireland) Estimated delivery: 5–8 business days Standard shipping rate: €13.99
Germany Estimated delivery: 2–4 business days Standard shipping rate: €4.99 | Free on orders over €50
North America
United States & Canada Estimated delivery: 7–12 business days Standard shipping rate: €19.99
Mexico Estimated delivery: 10–15 business days Carrier-calculated rate at checkout (via DHL)
International Orders (United Arab Emirates, Australia, Switzerland, United Kingdom, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore) Estimated delivery: 10–20 business days depending on destination Standard shipping rate: €19.99
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
Customs & Import Duties For orders outside the EU, customs fees, import duties, and taxes may apply upon arrival in your country. These charges are the responsibility of the recipient and are not included in our shipping rates. Please check with your local customs office for more information.
Delays While we do our best to meet the above estimates, delivery times may be affected by customs processing, public holidays, or carrier delays. If your order hasn't arrived within 10 business days of the estimated delivery date, please contact us.
Right of Withdrawal (EU Customers) In accordance with the EU Consumer Rights Directive, EU customers have the right to withdraw from their purchase within 14 days of receiving their order, without providing a reason. Please refer to our Return & Refund Policy for full details.